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Resolution: Done
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The cloud support process has changed with the introduction of the cloud helpdesk. The support page in the doc is now out of date:
https://documentation.magnolia-cms.com/display/DOCS57/Support+for+Magnolia+cloud+customers
See https://wiki.magnolia-cms.com/display/Helpdesk/Cloud+Helpdesk for information about the up to date process. Customers should go to http://mgnl.io/cloud-helpdesk to create tickets or send an email to cloud-helpdesk@magnolia-cms.com.
Ervin as SME.
Acceptance criteria