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  1. Magnolia
  2. MAGNOLIA-7769

Continuously loading of video assets on Safari

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Details

    • Bug
    • Resolution: Fixed
    • Neutral
    • None
    • None
    • None
    • Yes
    • Nucleus 1
    • 0.5

    Description

      Latest update January 2022

      • Video could be played with Safari on our latest Magnolia 6.2.15 so we are closing the case here. Customers please upgrade to our 6.2.15 or above version for bugs fixing and new features.

      Short description

      Customer is facing this issue when having video played on Safari.
      Investigate showing that RangeSupportFilter responding a wrong number of "totalLengthOfServedBinary" which cause the browser to continuously requesting for the remaining of content.
      Referenced videos of the issue:
      https://drive.google.com/open?id=1OMglvb2WS8tSOyauJdtY3BOIDMoGsLv3

      Reproduce steps:

      Expected result

      The video should play on browsers including Safari

      Actual result

      Video assest are not loading in a correct way on Safari only.
      Investigate showing that RangeSupportFilter responding a wrong number of "totalLengthOfServedBinary" which cause the browser to continuously requesting for the remaining of content.

      Development note

      N/A

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                thien.quach Quach Hao Thien
                viet.nguyen Viet Nguyen
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