Details
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Bug
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Resolution: Won't Do
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Neutral
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None
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4.4.2
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None
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None
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Repository: Jackrabbit 1.6 (Bundle PM)
Database: Mysql 5 (MyISAM)
Application server: JBoss 5 (5.1.0)
Java version: Sun Java 1.6
Operating system: Red Hat Linux
Description
Magnolia Support,
It's been a whie since I've opened a support ticket and I hope I'm filling out the right form. This is a support request from Quest Diagnostics.
A customer has been getting a "can't version: null" error when trying to activate a PDF file called Tool12.pdf. A review of the logs indicated that there may have been an issue with the file ("org.apache.jackrabbit.extractor.PdfTextExtractor : Failed to extract PDF text content"), so we advised the customer to delete the file and then reupload and publish it. However, both the customer and the development team are unable to delete the file.
I'm attaching a stack trace (issueLogs.txt). Our development team believes the issue is related to a version mismatch. I'm also attaching the Tool12.pdf document, which is currently sitting in the DMS with a red (deactivated) status, plus another PDF that is not causing issues (Tool11.pdf).
Can you help us with this issue? Please let us know if you need anything else from us.
Thanks,
Felicia Douglas
felicia.e.douglas@questdiagnostics.com
410-536-1431