Details
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Improvement
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Resolution: Won't Do
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Neutral
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None
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1.7
Description
An idea of an improvement for our support I just had inspired by submitting a support ticket for parallels desktop:
For submitting a support ticket I had to send technical data of my parallels installation and attach the sending number to the support ticket. Was done with 3 clicks.
We have all the knowledge of a Magnolia instance within the instance itself. And often we loose a lot of time gathering all the information about the Magnolia instance supporting by writing back and forth until able to help.
So the idea:
We could add into Magnolia Tools app a possibility to submit technical data to us and maybe even attach it directly to an support ticket.
- User opens app
- maybe has some checkboxes of what should be send
- he must enter a support ticket number for being able to post/send
- data is prepares and anonymized (PWs removed from PM configs for example)
- sent to us
- auto attached tot he ticket
That would save tremendous time in support.
I don't know if this is the right project to create this ticket in.
Also a dedicated support app would probably even make more sense.
Cheers
Christian