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  1. Repository Tools
  2. MGNLTOOLS-81

Support Aid: Gathering System Information and submitting & linking to the support ticket.

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    • Improvement
    • Resolution: Won't Do
    • Neutral
    • None
    • 1.7

    Description

      An idea of an improvement for our support I just had inspired by submitting a support ticket for parallels desktop:
      For submitting a support ticket I had to send technical data of my parallels installation and attach the sending number to the support ticket. Was done with 3 clicks.

      We have all the knowledge of a Magnolia instance within the instance itself. And often we loose a lot of time gathering all the information about the Magnolia instance supporting by writing back and forth until able to help.
      So the idea:
      We could add into Magnolia Tools app a possibility to submit technical data to us and maybe even attach it directly to an support ticket.

      • User opens app
      • maybe has some checkboxes of what should be send
      • he must enter a support ticket number for being able to post/send
      • data is prepares and anonymized (PWs removed from PM configs for example)
      • sent to us
      • auto attached tot he ticket

      That would save tremendous time in support.

      I don't know if this is the right project to create this ticket in.
      Also a dedicated support app would probably even make more sense.

      Cheers
      Christian

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              Unassigned Unassigned
              cringele Christian Ringele
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