[ABTEST-408] Operations runbook Created: 04/Feb/21  Updated: 16/Jul/21  Resolved: 08/Jul/21

Status: Closed
Project: A/B Testing
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Story Priority: Neutral
Reporter: Michael Duerig Assignee: Nguyen Phung Chi
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0d
Time Spent: 4d 3h
Original Estimate: Not Specified

Issue Links:
Relates
relates to ABTEST-409 Customer onboarding process Closed
Template:
Acceptance criteria:
Empty
Task DoD:
[ ]* Doc/release notes changes? Comment present?
[ ]* Downstream builds green?
[ ]* Solution information and context easily available?
[ ]* Tests
[ ]* FixVersion filled and not yet released
[ ]  Architecture Decision Record (ADR)
Epic Link: ABn GA tasks
Sprint: Content Mngmt 6, Content Mngmt 7
Story Points: 8

 Description   

eWe need an operations run book covering the main operational aspects of the A/B/n testing back-end (service). See also these links to some background on ops run books, what it is, why it's needed and how to write one and an example/template run book.

Some main goals of the run-book are:

  • Define and document a process to share knowledge and reduce dependencies on individuals
  • Prevent production incidents, identify and fix problems before customers become aware
  • Enable us to react quickly and efficiently to production incidents
  • Clear and efficient procedure to restore service
  • Safe operational procedures for standard tasks (on-/off-boarding, backup/restore, upgrade, ...)

Aspectes to cover:

 

 



 Comments   
Comment by Michael Duerig [ 04/Feb/21 ]

nguyen.phung FYI

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