[CAMPMAN-51] Campaign Managed Component doesn't show on Public Instance Created: 12/Dec/23  Updated: 19/Jan/24  Resolved: 19/Jan/24

Status: Closed
Project: Campaign Manager
Component/s: None
Affects Version/s: 3.1.10
Fix Version/s: 3.1.11

Type: Bug Priority: Medium
Reporter: Xrusa Argiroudi Assignee: Teresa Miyar
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0d
Time Spent: 4.75h
Original Estimate: Not Specified

Attachments: PNG File image-2023-12-12-13-49-57-110.png     PNG File image-2023-12-12-13-51-15-117.png     PNG File image-2023-12-12-13-52-14-904.png     PNG File image-2023-12-12-13-54-23-173.png     PNG File image-2023-12-12-13-58-15-639.png     PNG File image-2023-12-12-14-02-41-269.png    
Issue Links:
dependency
Template:
Acceptance criteria:
Empty
Task DoD:
[X]* Doc/release notes changes? Comment present?
[X]* Downstream builds green?
[X]* Solution information and context easily available?
[X]* Tests
[X]* FixVersion filled and not yet released
[X]  Architecture Decision Record (ADR)
Bug DoR:
[X]* Steps to reproduce, expected, and actual results filled
[X]* Affected version filled
Date of First Response:
Visible to:
Ovanes Bagkrtzian

 Description   

Hi,
I created a new campaigns and slot.

On that campaign I add one component, so, it should be like:

On author I created a demo campaign-page, I added the campaign managed component and I can see the appropriate content.


The same with preview as visitor.

I published:

  • Slot
  • Campaign
  • Campaign page
  • appropriate images

On public instance I can't see the campaign managed component.
Should I publish something else?



 Comments   
Comment by Xrusa Argiroudi [ 13/Dec/23 ]

Hi,

Do you have any news? It's a bug or we missed something? I tried to make a similar example on demo but there is no campaign module.

Thanks in advance,
Xrusa

Comment by Teresa Miyar [ 13/Dec/23 ]

Hi,

I'm setting up a sample on my side, but one thing you need to check, is if the campaign manager jar is on the public instance as well, and if you have published the template definition for the campaign

Comment by Ovanes Bagkrtzian [ 13/Dec/23 ]

Hi Teresa,

Sorry for hijacking the session: the campaign manager jar is present - currently, these are the campaign-related jars  

magnolia-campaign-manager-3.1.10.jar
magnolia-campaign-publisher-2.0.4.jar
magnolia-campaign-ui-3.1.10.jar

and the template definitions for the campaign are present as well.

Best regards,
Ovanes Bagkrtzian

Comment by Teresa Miyar [ 14/Dec/23 ]

Hi,

Are you using headless approach?

Also, if you log in to the public, do you see al the data? the campaign, the templates and also the date trait?

We have it working on our end, do you think you can share a bundle so we can test?

Comment by Ovanes Bagkrtzian [ 14/Dec/23 ]

Hi Teresa,

No, there is no headless approach.

Please download the .war file, by following this link: 

Best regards,

Ovanes Bagkrtzian

Comment by Teresa Miyar [ 15/Dec/23 ]

Hi,

I was no able to use your bundle as it has many dependencies and does not have the content, but I have an installation that worked, what I did was enable the schedule for every day, publish campaign, slots, the template that has the campaign component, and the creative in the configuration, maybe we can have a call to see what is missing from your installation

Comment by Xrusa Argiroudi [ 18/Dec/23 ]

Hi!

What do you mean "and the creative in the configuration", because all the other are published. Yeap, it will be good to have a call. When do you available?

Thanks in advance,

Comment by Xrusa Argiroudi [ 19/Dec/23 ]

Hi!

Do you think we can do a short call today?

Thanks in advance,

Comment by Teresa Miyar [ 19/Dec/23 ]

Hi,

The creative is in the campaign manager configuration, on jcr.

I will try to find some time, is it 14.00CEST a good time for you?

 

Comment by Xrusa Argiroudi [ 19/Dec/23 ]

Yeap, it's fine, please add me and Ovanes Bagkrtzian on the call.

Thank you,

Comment by Teresa Miyar [ 19/Dec/23 ]

I do not have your emails, please log in to the meeting with this link at 14.00CEST https://magnolia-cms.zoom.us/j/85948949344

Comment by Xrusa Argiroudi [ 19/Dec/23 ]

Thanks, on it!

Comment by Teresa Miyar [ 19/Dec/23 ]

summary of call:

  • we could see that the content is in the publics, accessing them with port forward the campaign is there
  • might be related to the site definition

Will check and get back to you asap

Comment by Teresa Miyar [ 19/Dec/23 ]

Just tested the domain you gave me + the site mapping path and I get a completely different page than if I just put the domain, I think the site configuration is not correct, since the problem is not in campaign manager and we will need some private data, do you mind to open a fire ticket in the support project to help you find out what is wrong with the site configuration?

Comment by Xrusa Argiroudi [ 20/Dec/23 ]

Thanks you for your support,

I have just opened a support ticket Support-17452.

Comment by Teresa Miyar [ 20/Dec/23 ]

Hi, thank you, I will close this one and follow up on the other ticket

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