[DOCU-168] Support procedures Created: 07/Jul/11 Updated: 03/Nov/15 |
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| Status: | Closed |
| Project: | Documentation |
| Component/s: | content |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Task | Priority: | Neutral |
| Reporter: | Antti Hietala | Assignee: | Antti Hietala |
| Resolution: | Unresolved | Votes: | 1 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Template: |
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| Acceptance criteria: |
Empty
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| Task DoR: |
Empty
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| Description |
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Document tasks that Support commonly asks clients to do:
If Support asks to "turn on your debug log and send it", these procedures should tell you how to do exactly that. Publish the documents under the Support section on documentation site. They need to be standardized and publicly available so Support can point users to them systematically. Resources and existing material:
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| Comments |
| Comment by Magnolia International [ 07/Jul/11 ] |
Some more existing material: |
| Comment by Ruth Stocks [ 24/Aug/11 ] |
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New page at - http://docuauthor.magnolia-cms.com/support/support-procedures.html |
| Comment by Antti Hietala [ 07/Oct/11 ] |
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Edited and published as Issue details. Still need to write the JMX/jconsole piece so keeping open. |
| Comment by Antti Hietala [ 18/Oct/11 ] |
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Moved all logging related material to a new top-level topic Logging. (This move was planned in Documentation site menu structure.) Documented JConsole, Jmxterm and capturing HTTP headers. |