[DOCU-2140] Support section Created: 24/Feb/21 Updated: 26/Apr/21 Resolved: 26/Apr/21 |
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| Status: | Closed |
| Project: | Documentation |
| Component/s: | None |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Improvement | Priority: | Neutral |
| Reporter: | Mercedes Iruela | Assignee: | Martin DrĂ¡pela |
| Resolution: | Done | Votes: | 0 |
| Labels: | services | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Attachments: |
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| Documentation page URL: | https://docs.magnolia-cms.com/product-docs/Support.html |
| Description |
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I would like to make more clear that the support tickets should be opened in the support project (there are a lot of support tickets created outside of the support project and we have to move them to the project itself when we discover them). There is a direct link to select the Support project directly when creating a ticket in JIRA: https://jira.magnolia-cms.com/secure/CreateIssue%21default.jspa?pid=10210 I think it might be useful to use this link instead of the general one. |
| Comments |
| Comment by Mercedes Iruela [ 24/Feb/21 ] |
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I would also try to make more clear the Mailing list section, we might specify the available public groups and put direct links to subscribe to the available public groups. |
| Comment by Alex Mansell [ 25/Feb/21 ] |
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Hiya miruela. How are you? I hope you're well. In regards to the support tickets, it looks like that links is already used. As far as the mailing lists go, do you know where I could get a list of those public groups? I'm not sure which ones are public or if they're all public on the list that I see. Cheers. |
| Comment by Mercedes Iruela [ 03/Mar/21 ] |
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Hello Alex, Sorry, I didn't see your comment. There are more links in that page that I think that should point directly to Support Project: I am not sure if I might be missing more links since in that page there are many references to support :S
Sorry, I am not sure, maybe Eric o Pat may know. Thanks! |
| Comment by Alex Mansell [ 03/Mar/21 ] |
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No worries at all miruela. I'll go through the links and create a variable so we'll nip that problem in the bud. I'll touch base with those fellas and see if they know which groups would be public and what not. Cheers. Alex |