[DOCU-2140] Support section Created: 24/Feb/21  Updated: 26/Apr/21  Resolved: 26/Apr/21

Status: Closed
Project: Documentation
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Improvement Priority: Neutral
Reporter: Mercedes Iruela Assignee: Martin DrĂ¡pela
Resolution: Done Votes: 0
Labels: services
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File Screenshot 2021-03-03 at 09.14.57.png     PNG File Screenshot 2021-03-03 at 09.15.48.png     File show-jira-support.mp4    
Documentation page URL: https://docs.magnolia-cms.com/product-docs/Support.html

 Description   

I would like to make more clear that the support tickets should be opened in the support project (there are a lot of support tickets created outside of the support project and we have to move them to the project itself when we discover them).

There is a direct link to select the Support project directly when creating a ticket in JIRA: https://jira.magnolia-cms.com/secure/CreateIssue%21default.jspa?pid=10210

I think it might be useful to use this link instead of the general one.



 Comments   
Comment by Mercedes Iruela [ 24/Feb/21 ]

I would also try to make more clear the Mailing list section, we might specify the available public groups and put direct links to subscribe to the available public groups.

Comment by Alex Mansell [ 25/Feb/21 ]

Hiya miruela. How are you? I hope you're well.

In regards to the support tickets, it looks like that links is already used.

show-jira-support.mp4

As far as the mailing lists go, do you know where I could get a list of those public groups? I'm not sure which ones are public or if they're all public on the list that I see. Cheers.

Comment by Mercedes Iruela [ 03/Mar/21 ]

Hello Alex,

Sorry, I didn't see your comment. There are more links in that page that I think that should point directly to Support Project:

I am not sure if I might be missing more links since in that page there are many references to support :S

As far as the mailing lists go, do you know where I could get a list of those public groups? I'm not sure which ones are public or if they're all public on the list that I see.

Sorry, I am not sure, maybe Eric o Pat may know.

Thanks!

Comment by Alex Mansell [ 03/Mar/21 ]

No worries at all miruela.

I'll go through the links and create a variable so we'll nip that problem in the bud.

I'll touch base with those fellas and see if they know which groups would be public and what not. Cheers.

Alex

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