[DOCU-2821] Emphasize that reporting issues via email should be used only in emergency cases Created: 05/Sep/23 Updated: 06/Sep/23 Resolved: 06/Sep/23 |
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| Status: | Closed |
| Project: | Documentation |
| Component/s: | None |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Improvement | Priority: | Neutral |
| Reporter: | Ervin Vystup | Assignee: | Martin DrĂ¡pela |
| Resolution: | Done | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Documentation page URL: | https://docs.magnolia-cms.com/product-docs/6.2/Support/Support-for-Magnolia-cloud-customers.html#_reporting_an_issue |
| Reporter Name: | Ervin |
| Email: | ervin.vystup@magnolia-cms.com |
| Description |
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Please, emphasize that reporting issues via email (cloud-helpdesk@magnolia-cms.com) should be used only in emergency cases.
Normally, customers/partners should use their already existing LDAP accounts to log in to the HD portal (mgnl.io/cloud-helpdesk) and create the ticket there. |