[DOCU-2821] Emphasize that reporting issues via email should be used only in emergency cases Created: 05/Sep/23  Updated: 06/Sep/23  Resolved: 06/Sep/23

Status: Closed
Project: Documentation
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Improvement Priority: Neutral
Reporter: Ervin Vystup Assignee: Martin DrĂ¡pela
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Documentation page URL: https://docs.magnolia-cms.com/product-docs/6.2/Support/Support-for-Magnolia-cloud-customers.html#_reporting_an_issue
Reporter Name: Ervin
Email: ervin.vystup@magnolia-cms.com

 Description   

Please, emphasize that reporting issues via email (cloud-helpdesk@magnolia-cms.com) should be used only in emergency cases.

Create an issue directly or send an email to cloud-helpdesk@magnolia-cms.com.

Normally, customers/partners should use their already existing LDAP accounts to log in to the HD portal (mgnl.io/cloud-helpdesk) and create the ticket there.


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