[EXCONTRANS-401] Translation Connector - Not working on Magnolia 5.7.10 Created: 04/Sep/23  Updated: 21/Sep/23  Resolved: 21/Sep/23

Status: Closed
Project: Content Translation Extended (CTX)
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Neutral
Reporter: Whitman Kumaresh Assignee: Teresa Miyar
Resolution: Not an issue Votes: 0
Labels: None
Remaining Estimate: 0d
Time Spent: 1h
Original Estimate: Not Specified

Issue Links:
Problem/Incident
Template:
Acceptance criteria:
Empty
Task DoD:
[ ]* Doc/release notes changes? Comment present?
[ ]* Downstream builds green?
[ ]* Solution information and context easily available?
[ ]* Tests
[ ]* FixVersion filled and not yet released
[ ]  Architecture Decision Record (ADR)
Bug DoR:
[ ]* Steps to reproduce, expected, and actual results filled
[ ]* Affected version filled
Date of First Response:

 Comments   
Comment by Teresa Miyar [ 05/Sep/23 ]

Hi,
Can you provide some description? what it is that you see? could you provide the startup logs? Did it stop working or is it a fresh installation?

Comment by Whitman Kumaresh [ 05/Sep/23 ]

Attached start up logs, it's not a fresh installation. TDC has added some mapping from their end for 15+ languages and it stopped working. We were in touch with Luke Truman, his recommendation is to check all configurations in Magnolia were set correctly since it's not producing any logs.

 

Can we jump on a call for a working session? We can demonstrate the issue. 

Comment by Teresa Miyar [ 05/Sep/23 ]

Hi,

Let me review the logs first and set up a call for tomorrow, what time is good for you?I'm on CEST

Comment by Whitman Kumaresh [ 05/Sep/23 ]

Morning 10:00-11:00 or afternoon 15:00-16:00 BST slots are free to connect.

Comment by Teresa Miyar [ 06/Sep/23 ]

Here is the link for 15.00BST https://magnolia-cms.zoom.us/j/89088217719

Comment by Whitman Kumaresh [ 06/Sep/23 ]

Thank you, let's connect by then.

Comment by Teresa Miyar [ 06/Sep/23 ]

Hi,
Following up on our call, you will upload the histories for some of the batches and the batch that we just sent for translation when it changes the status.
Also you will enable logs for all levels on package info.magnolia.translation.ext

Comment by Teresa Miyar [ 07/Sep/23 ]

Hi,

Following up on today's call, I've reviewed the configuration for the i18n support for the sites, there are some there i.e. Avis_LU that has defaultLanguage fr and fallback language en, if I understood correctly those are not defined right now on the global link tool, we will have to check all those configurations to clean them up at some point.
About the submission from the test, the configuration was fine, I can see in the translated queue the translated document retrieved from globallink, all items make sense there.
I think since the translated item goes back to processing, problem should be reproducible here. I'm setting up an instance will get back to you soon

Comment by Teresa Miyar [ 07/Sep/23 ]

Removing your files from the ticket, I will add them to the support ticket instead

Comment by Teresa Miyar [ 21/Sep/23 ]

Hi, close the issue as it is not from the translations module

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