[MAGNOLIA-3330] Content sometimes disappears when edited with fckeditor Created: 20/Oct/10  Updated: 04/Nov/15  Resolved: 04/Nov/15

Status: Closed
Project: Magnolia
Component/s: fckeditor, gui
Affects Version/s: 4.3.7
Fix Version/s: None

Type: Bug Priority: Neutral
Reporter: Jan Christian Haddorp Assignee: Unassigned
Resolution: Won't Do Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: JPEG File Outlook.jpg     JPEG File ole0-9.jpg     JPEG File page_properties.jpg    
Template:
Acceptance criteria:
Empty
Task DoD:
[ ]* Doc/release notes changes? Comment present?
[ ]* Downstream builds green?
[ ]* Solution information and context easily available?
[ ]* Tests
[ ]* FixVersion filled and not yet released
[ ]  Architecture Decision Record (ADR)
Bug DoR:
[ ]* Steps to reproduce, expected, and actual results filled
[ ]* Affected version filled
Date of First Response:

 Description   

We have a strange issue. It is not really reproducable; but occurs too often.

We use a not too small properties dialog for our templates (see attachment). Sometime this dialog (or the FCK editors) does not load completely. Just stops loading - no error. If the user click save the not initialized FCK editors write empty values. Means already managed content disappears.

Have you ever heard about this issue? Is it a browser or configuration problem? We mainly use Firefox 3.6 running on Windows XP. Should we use a different browser or what else can we do to solve the problem?

Please let me know how we can get any support. Thanks!



 Comments   
Comment by Jan Haderka [ 20/Oct/10 ]

Hi Jan,
if you have a support contract please move this issue to support. (Details of support are described at http://documentation.magnolia-cms.com/support.html )
Otherwise I suggest you ask for help in the user list where you have wider audience to share the experience and find possible solution to the issue. See http://www.magnolia-cms.com/home/community/mailing-lists.html for subscription details.
Personally I have never experienced such issue even with huge dialogs, so I would suspect either proxy or the browser to cause the problems.

Comment by Jan Christian Haddorp [ 20/Nov/10 ]

Hi Jan,

I've posted my problem on the user list - but no success.

We have recognizes the same problem on other projects, e.g. Magnolia EE oder Liferay. Always in combination with FckEditor.
It also seems the it is browser or network depending. It's not a clear / reproducible behavior.

As I don't see a real fix it would be helpful getting some tips how to live with it...
E.g. the preferred browser or the minimal network bandwidth. Our customer uses a 4 Mbit/s Internet connection. Perhaps this isn't enough.

Comment by Magnolia International [ 09/Feb/11 ]

Are you saying that the dialog itself (the html) is sometimes loaded incompletely, or (some of) the javascript is not fully loaded ? If the latter, are you sure there's no error, even in the javascript console ? Any chance you could check with firebug, for example ?

Comment by Jan Christian Haddorp [ 14/Feb/11 ]

The problem does not occur every time. Sometimes it takes up to 10 min. until the dialog opens with error. As we cannot reproduce it clearly we don't have any valid firebug details.

We have a good Internet connection and no problems or hardly any problems. Our client uses a much slower Internet connection. The number of FckEdit fields might also influence the occurrence. After I have reduce the FckEdit amount inside one dialog from 6 to 3 it is working nearly fine.

I've attached two more screens. You can see that is it not a generic problem. One editor is loaded while the other is missing. Or the icons have been loaded; but other parts are missing.

Comment by Michael Mühlebach [ 04/Nov/15 ]

Given the thousands of other issues we have open that are more highly requested, we won't be able to address this issue in the foreseeable future. Instead we will focus on issues with a higher impact, and more votes.
Thanks for taking the time to raise this issue. As you are no doubt aware this issue has been on our backlog for some time now with very little movement.
I'm going to close this to set expectations so the issue doesn't stay open for years with few updates. If the issue is still relevant please feel free to reopen it or create a new issue.

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