[MAGNOLIA-7769] Continuously loading of video assets on Safari Created: 06/Apr/20 Updated: 13/Jan/22 Resolved: 11/Jan/22 |
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| Status: | Closed |
| Project: | Magnolia |
| Component/s: | None |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Neutral |
| Reporter: | Viet Nguyen | Assignee: | Quach Hao Thien |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | VN-Testing, maintenance | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | 3.5h | ||
| Original Estimate: | Not Specified | ||
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| Acceptance criteria: |
Empty
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| Task DoD: |
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Doc/release notes changes? Comment present?
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Downstream builds green?
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Solution information and context easily available?
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Tests
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FixVersion filled and not yet released
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Architecture Decision Record (ADR)
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| Bug DoR: |
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Steps to reproduce, expected, and actual results filled
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Affected version filled
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| Testcase included: |
Yes
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| Date of First Response: | |||||||||||||
| Epic Link: | Support | ||||||||||||
| Sprint: | Nucleus 1 | ||||||||||||
| Story Points: | 0.5 | ||||||||||||
| Description |
Latest update January 2022
Short descriptionCustomer is facing this issue when having video played on Safari. Reproduce steps:
Expected resultThe video should play on browsers including Safari Actual resultVideo assest are not loading in a correct way on Safari only. Development noteN/A |
| Comments |
| Comment by Viet Nguyen [ 06/Apr/20 ] |
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A piece of log: DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:16 -- Serving binary on uri /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 was last modified at 1585741282066 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:16 -- Passed all precondition checks for request /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:16 -- Serving range [Start: 0, end: 1, len: 2, totalLengthOfServedBinary: 2147483647]. DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:16 -- Serving binary on uri /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 was last modified at 1585741282066 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:16 -- Passed all precondition checks for request /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:16 -- Serving range [Start: 0, end: 2147483646, len: 2147483647, totalLengthOfServedBinary: 2147483647]. DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:17 -- Serving binary on uri /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 was last modified at 1585741282066 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:17 -- Serving binary on uri /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 was last modified at 1585741282066 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:17 -- Passed all precondition checks for request /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:17 -- Serving range [Start: 9640, end: 65535, len: 55896, totalLengthOfServedBinary: 2147483647]. DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:17 -- Passed all precondition checks for request /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:17 -- Serving range [Start: 65536, end: 2147483646, len: 2147418111, totalLengthOfServedBinary: 2147483647]. DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:17 -- Serving binary on uri /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 was last modified at 1585741282066 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:17 -- Passed all precondition checks for request /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:17 -- Serving range [Start: 255756, end: 2147483646, len: 2147227891, totalLengthOfServedBinary: 2147483647]. DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:18 -- Serving binary on uri /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 was last modified at 1585741282066 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:18 -- Passed all precondition checks for request /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:18 -- Serving range [Start: 255756, end: 2147483646, len: 2147227891, totalLengthOfServedBinary: 2147483647]. DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:18 -- Serving binary on uri /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 was last modified at 1585741282066 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:18 -- Passed all precondition checks for request /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:18 -- Serving range [Start: 255756, end: 2147483646, len: 2147227891, totalLengthOfServedBinary: 2147483647]. DEBUG info.magnolia.cms.filters.RangeSupportFilter 06.04.2020 07:06:18 -- Serving binary on uri /liberis/.resources/liberisUK/wizard/_videos/_noloop/how-it-works.mp4 was last modified at 1585741282066 Note that the log continues with multiple of ending lines when retrieving "Serving range [Start: 255756, end: 2147483646, len: 2147227891, totalLengthOfServedBinary: 2147483647]". |
| Comment by Quach Hao Thien [ 11/Jan/22 ] |
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Hi viet.nguyen, I cannot reproduce on Safari version 15.1 (17612.2.9.1.20) Video can load and play as other browsers, could you help to double check again on your side? And if there was an issue, please update the screenshot or video (the provided link to g-drive is broken) |