[MAGNOLIA-8991] Articles pages got Deleted in public site Created: 07/Jul/23  Updated: 11/Jul/23  Resolved: 11/Jul/23

Status: Closed
Project: Magnolia
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Story Priority: Urgent
Reporter: ASI NIKHILKUMAR REDDY Assignee: Unassigned
Resolution: Duplicate Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: File 27th Logs For articles.csv    
Template:
Acceptance criteria:
Empty
Task DoD:
[ ]* Doc/release notes changes? Comment present?
[ ]* Downstream builds green?
[ ]* Solution information and context easily available?
[ ]* Tests
[ ]* FixVersion filled and not yet released
[ ]  Architecture Decision Record (ADR)
Date of First Response:

 Description   

Issue:   In production environment, On 28th June 2023 at approximately 2:15 PM BST we found, All the article pages was disappeared in magnolia publishers. nearly 148 pages got deleted from public magnolia instances. When we check in author magnolia articles were still showing.

Resolved: After republishing articles eventually brought them back.

We checked inside our magnolia:

  1. inside JCR tools - > dumper (There is no data available for the user who deleted)
  2. we also checked in logs and found on 27th June 2023 around 13:22:10 BST we mainly got 404 error pages for the articles. (Attached the sheet for more details)
  3. Also checked in publishing tools, tasks and also magnolia logs but nothing found. 

we would like to know the following details:

  1. who deleted, how it got deleted. so that we can prevent it happening again and also would like to know how to setup error logs when someone delete the folders or pages in magnolia.

Found in logs:  

      1.   
WARN ing.receiver.operation.jcr.JcrPublicationOperation: Replacing /StandardLife/articles/article-page due to name collision (but different UUIDs.). This operation could not be rolled back in case of failure and you need to reactivate the page manually.
 

Note: please find the attached sheet and let us know if anything else required.



 Comments   
Comment by Mercedes Iruela [ 10/Jul/23 ]

Hello Asi,

This is not the correct place to open this kind of tickets, if you are an On-premise customer you should use our Support channel, if you are a Cloud customer, please use the Cloud service Desk channel. You need a Magnolia account to access those services.

We need to know the customer, so that, we can provide a proper assistance.

Best regards,
Magnolia Support.

Comment by Mercedes Iruela [ 11/Jul/23 ]

Closed as duplicated (SUPPORT-16669)

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