[MAGNOLIA-8992] In Magnolia Help node pages got disappeared Created: 07/Jul/23  Updated: 11/Jul/23  Resolved: 11/Jul/23

Status: Closed
Project: Magnolia
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Story Priority: Urgent
Reporter: Vamsi Kankipati Assignee: Unassigned
Resolution: Duplicate Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Template:
Acceptance criteria:
Empty
Task DoD:
[ ]* Doc/release notes changes? Comment present?
[ ]* Downstream builds green?
[ ]* Solution information and context easily available?
[ ]* Tests
[ ]* FixVersion filled and not yet released
[ ]  Architecture Decision Record (ADR)
Date of First Response:

 Description   

Issue:   In UAT environment, On 22nd June 2023 we found, All the help pages was disappeared in magnolia Author. nearly 30 pages got deleted from Author magnolia instance. When we check in publishers magnolia help pages were still showing.

Resolved: After republishing by exporting from publishers eventually brought them back.{}

We checked inside our magnolia:

inside JCR tools - > dumper (There is no data available for the user who deleted)

Also checked in publishing tools, tasks and also magnolia logs but nothing found. 

we would like to know the following details:

who deleted, how it got deleted. so that we can prevent it happening again and also would like to know how to setup error logs when someone delete the folders or pages in magnolia.
 



 Comments   
Comment by Mercedes Iruela [ 10/Jul/23 ]

Hello Vamsi,

This is not the correct place to open this kind of tickets, if you are an On-premise customer you should use our Support channel, if you are a Cloud customer, please use the Cloud service Desk channel. You need a Magnolia account to access those services.

We need to know the customer, so that, we can provide a proper assistance.

Best regards,
Magnolia Support.

Comment by Mercedes Iruela [ 11/Jul/23 ]

Closed as duplicated (SUPPORT-16669)

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