[MAGNOLIA-9000] In Magnolia Help node pages got disappeared Created: 10/Jul/23 Updated: 11/Jul/23 Resolved: 11/Jul/23 |
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| Status: | Closed |
| Project: | Magnolia |
| Component/s: | None |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Story | Priority: | Urgent |
| Reporter: | Vamsi Kankipati | Assignee: | Unassigned |
| Resolution: | Duplicate | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Template: |
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| Acceptance criteria: |
Empty
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| Task DoD: |
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Doc/release notes changes? Comment present?
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Downstream builds green?
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Solution information and context easily available?
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Tests
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FixVersion filled and not yet released
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Architecture Decision Record (ADR)
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| Date of First Response: | |
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| Description |
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Issue: In UAT environment, On 22nd June 2023 we found, All the help pages was disappeared in magnolia Author. nearly 30 pages got deleted from Author magnolia instance. When we check in publishers magnolia help pages were still showing. Resolved: After republishing by exporting from publishers eventually brought them back.{} We checked inside our magnolia: inside JCR tools - > dumper (There is no data available for the user who deleted) Also checked in publishing tools, tasks and also magnolia logs but nothing found. we would like to know the following details: who deleted, how it got deleted. so that we can prevent it happening again and also would like to know how to setup error logs when someone delete the folders or pages in magnolia. |
| Comments |
| Comment by Mercedes Iruela [ 11/Jul/23 ] |
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Hello Vamsi, This is not the correct place to open this kind of tickets, if you are an On-premise customer you should use our Support channel, if you are a Cloud customer, please use the Cloud service Desk channel. You need a Magnolia account to access those services. We need to know the customer, so that, we can provide a proper assistance. In addition to this, you should include logs around that time and also the version of Magnolia that you are using. Best regards, |
| Comment by Mercedes Iruela [ 11/Jul/23 ] |
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Closed as duplicated (SUPPORT-16669) |