[MGNLEE-401] error when trying to activate a file Created: 25/Sep/15 Updated: 19/May/22 Resolved: 19/May/22 |
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| Status: | Closed |
| Project: | Magnolia DX Core |
| Component/s: | None |
| Affects Version/s: | 4.4.2 |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Neutral |
| Reporter: | Felicia Douglas | Assignee: | Unassigned |
| Resolution: | Won't Do | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
Repository: Jackrabbit 1.6 (Bundle PM) |
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| Attachments: |
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| Template: |
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| Acceptance criteria: |
Empty
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| Task DoD: |
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Doc/release notes changes? Comment present?
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Downstream builds green?
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Solution information and context easily available?
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Tests
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FixVersion filled and not yet released
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Architecture Decision Record (ADR)
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| Bug DoR: |
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Steps to reproduce, expected, and actual results filled
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Affected version filled
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| Date of First Response: | |
| Visible to: |
Anindam Bose
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| Description |
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Magnolia Support, It's been a whie since I've opened a support ticket and I hope I'm filling out the right form. This is a support request from Quest Diagnostics. A customer has been getting a "can't version: null" error when trying to activate a PDF file called Tool12.pdf. A review of the logs indicated that there may have been an issue with the file ("org.apache.jackrabbit.extractor.PdfTextExtractor : Failed to extract PDF text content"), so we advised the customer to delete the file and then reupload and publish it. However, both the customer and the development team are unable to delete the file. I'm attaching a stack trace (issueLogs.txt). Our development team believes the issue is related to a version mismatch. I'm also attaching the Tool12.pdf document, which is currently sitting in the DMS with a red (deactivated) status, plus another PDF that is not causing issues (Tool11.pdf). Can you help us with this issue? Please let us know if you need anything else from us. Thanks, |
| Comments |
| Comment by Roman Kovařík [ 19/May/22 ] |
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Hello, This ticket is now marked as closed due to one of the following reasons:
If you are still facing a problem or consider this issue still relevant, please feel free to re-open the ticket and we will reach out to you. Thank you, |