[MGNLEE-401] error when trying to activate a file Created: 25/Sep/15  Updated: 19/May/22  Resolved: 19/May/22

Status: Closed
Project: Magnolia DX Core
Component/s: None
Affects Version/s: 4.4.2
Fix Version/s: None

Type: Bug Priority: Neutral
Reporter: Felicia Douglas Assignee: Unassigned
Resolution: Won't Do Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Repository: Jackrabbit 1.6 (Bundle PM)
Database: Mysql 5 (MyISAM)
Application server: JBoss 5 (5.1.0)
Java version: Sun Java 1.6
Operating system: Red Hat Linux


Attachments: PDF File Tool11.pdf     PDF File Tool12.pdf     Text File issueLogs.txt    
Template:
Acceptance criteria:
Empty
Task DoD:
[ ]* Doc/release notes changes? Comment present?
[ ]* Downstream builds green?
[ ]* Solution information and context easily available?
[ ]* Tests
[ ]* FixVersion filled and not yet released
[ ]  Architecture Decision Record (ADR)
Bug DoR:
[ ]* Steps to reproduce, expected, and actual results filled
[ ]* Affected version filled
Date of First Response:
Visible to:
Anindam Bose

 Description   

Magnolia Support,

It's been a whie since I've opened a support ticket and I hope I'm filling out the right form. This is a support request from Quest Diagnostics.

A customer has been getting a "can't version: null" error when trying to activate a PDF file called Tool12.pdf. A review of the logs indicated that there may have been an issue with the file ("org.apache.jackrabbit.extractor.PdfTextExtractor : Failed to extract PDF text content"), so we advised the customer to delete the file and then reupload and publish it. However, both the customer and the development team are unable to delete the file.

I'm attaching a stack trace (issueLogs.txt). Our development team believes the issue is related to a version mismatch. I'm also attaching the Tool12.pdf document, which is currently sitting in the DMS with a red (deactivated) status, plus another PDF that is not causing issues (Tool11.pdf).

Can you help us with this issue? Please let us know if you need anything else from us.

Thanks,
Felicia Douglas
felicia.e.douglas@questdiagnostics.com
410-536-1431



 Comments   
Comment by Roman Kovařík [ 19/May/22 ]

Hello,

This ticket is now marked as closed due to one of the following reasons:

  • A long period of inactivity
  • Uses an old or Beta version of an application, module, or framework that we no longer support
  • The issue is no longer reproducible or has been fixed in later versions

If you are still facing a problem or consider this issue still relevant, please feel free to re-open the ticket and we will reach out to you.

Thank you,
The Magnolia Team

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