[MGNLEE-590] Unable to connect to JIRA using Report an issue subapp Created: 31/Dec/19  Updated: 08/Apr/20  Resolved: 08/Apr/20

Status: Closed
Project: Magnolia DX Core
Component/s: JIRA subapp
Affects Version/s: 5.7.5, 6.1
Fix Version/s: None

Type: Bug Priority: Neutral
Reporter: Richard Gange Assignee: Unassigned
Resolution: Not an issue Votes: 0
Labels: maintenance
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File 403-error.png     PNG File 5.7-report-an-issue-tab.png     PNG File 6.1-report-an-issue-tab.png     PNG File jira-config.png    
Issue Links:
causality
relation
is related to MGNLUI-5586 about app css is missing Closed
supersession
supersedes MGNLEE-591 Report an Issue Tab Does Not Work wit... Closed
Template:
Acceptance criteria:
Empty
Task DoD:
[ ]* Doc/release notes changes? Comment present?
[ ]* Downstream builds green?
[ ]* Solution information and context easily available?
[ ]* Tests
[ ]* FixVersion filled and not yet released
[ ]  Architecture Decision Record (ADR)
Bug DoR:
[ ]* Steps to reproduce, expected, and actual results filled
[ ]* Affected version filled
Date of First Response:
Epic Link: Support
Story Points: 3

 Description   

I get the following error message:



 Comments   
Comment by Richard Gange [ 31/Dec/19 ]

During a debug session I can see we are getting a 403 return code.

Which could indicate that SSL is required (i.e. 403.4).

Comment by Simon Lutz [ 07/Apr/20 ]

I cannot reproduce this issue on 6.2.

Comment by Richard Gange [ 08/Apr/20 ]

So in the end it's still an issue for me but not for others. I wonder if somehow CAPTCHA is to blame here. Maybe this why my creds are being rejected. Anyway I will close as not an issue.

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