[MGNLIMG-210] Large images crash the author LIVE Created: 07/Nov/18  Updated: 12/Mar/21  Resolved: 12/Nov/18

Status: Closed
Project: Imaging
Component/s: performance
Affects Version/s: None
Fix Version/s: 3.4.2

Type: Bug Priority: Blocker
Reporter: David Lopez Assignee: Evzen Fochr
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0d
Time Spent: 20m
Original Estimate: Not Specified

Attachments: PNG File Screenshot 2018-11-07 at 21.13.21.png    
Issue Links:
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Task DoD:
[ ]* Doc/release notes changes? Comment present?
[ ]* Downstream builds green?
[ ]* Solution information and context easily available?
[ ]* Tests
[ ]* FixVersion filled and not yet released
[ ]  Architecture Decision Record (ADR)
Bug DoR:
[ ]* Steps to reproduce, expected, and actual results filled
[ ]* Affected version filled
Date of First Response:
Epic Link: Imaging performance

 Description   

On Swiss re cloud bundle several investigations have been opened due to unplanned downtimes of author instance. The result of some investigations conclude that the last action before crashing the instance was the processing of the image. For example:

Here a sample of a large picture: https://author-live-swissre-webpresence.de.magnolia-cloud.com/.magnolia/admincentral#app:assets:detail;/images/institute/about-us/11_SRI_symposium_emea_istock_637213452.jpg:edit 

7360px (31MB)

When opening several images with that weight on assets app, is concluded that the instance run out of memory

Related tickets:

Big assets can't be displayed: https://jira.magnolia-cms.com/browse/SRE-306 

Imaging issue: https://jira.magnolia-cms.com/browse/SRE-307

Initial investigations: https://jira.magnolia-cms.com/browse/CLOUDHELP-107 

 



 Comments   
Comment by Magnolia International [ 07/Nov/18 ]

Importing this image in the DAM consumed almost 500MB:

Comment by David Lopez [ 08/Nov/18 ]

Here is the image: https://drive.google.com/drive/folders/1gbfDSMAJWWETj2JCLiyyhbbIWPruZfSZ?usp=sharing

Sample of big images in UAT: https://author-uat-swissre-webpresence.de.magnolia-cloud.com/.magnolia/admincentral#app:assets:detail;/heroes/11_3rd_sr_symposium_data_protection_iStock-92284356.jpg:edit (4k)

Comment by Jan Haderka [ 08/Nov/18 ]

nbarbe dlopez
add 1) was the issue just when loading the image as Nicolas' comment above implies or does it happen every time when someone opens it for editing as David's description implies?

add 2) Apparently publics are affected and crashing as well according to Samuel, what is the url/action that triggers memory load there? Or is that wrong information and all publics are just peachy?

 

Thx.

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