[MGNLIMG-323] Wrong image orientation when previewing images Created: 11/Aug/23  Updated: 18/Oct/23  Resolved: 17/Oct/23

Status: Closed
Project: Imaging
Component/s: None
Affects Version/s: None
Fix Version/s: 4.0.0, 3.5.10

Type: Bug Priority: Major
Reporter: Viet Nguyen Assignee: Canh Nguyen
Resolution: Fixed Votes: 0
Labels: None
Σ Remaining Estimate: Not Specified Remaining Estimate: Not Specified
Σ Time Spent: 4.5d Time Spent: 4d
Σ Original Estimate: Not Specified Original Estimate: Not Specified

Attachments: JPEG File IMG_4266.jpg    
Issue Links:
causality
Sub-Tasks:
Key
Summary
Type
Status
Assignee
MGNLIMG-325 Implement Sub-task Completed Canh Nguyen  
MGNLIMG-326 Review Sub-task Closed Oanh Thai Hoang  
MGNLIMG-327 piQA Sub-task Closed Oanh Thai Hoang  
MGNLIMG-328 QA Sub-task Completed Robert Šiška  
Template:
Acceptance criteria:
Empty
Task DoD:
[X]* Doc/release notes changes? Comment present?
[X]* Downstream builds green?
[X]* Solution information and context easily available?
[X]* Tests
[X]* FixVersion filled and not yet released
[ ]  Architecture Decision Record (ADR)
Bug DoR:
[ ]* Steps to reproduce, expected, and actual results filled
[ ]* Affected version filled
Date of First Response:
Epic Link: Support
Sprint: DevX 48
Story Points: 2
Team: DeveloperX
Work Started:
Approved:
Yes

 Description   

Steps to reproduce

  1.  Upload this testing image to Magnolia demo instance
  2.  The image orientation in preview mode of assets app and in used were wrong

.. Logs, screenshots, gifs...

Expected results

  • Image shown as its original one

.. Justify non-trivial expectations with a link to a doc or a relevant discussion.

Actual results

  • As above

Workaround

  • Image was taken by turning the iphone 11 up side down (not tested on other iphone versions). The preview in phone and on uploaded in web editor still correct.
  • Using provided image editor on our web / admincentral to rotate it to the correct orientation

Development notes

  • The image orientation metadata has not been processed correctly

Notes:

Image is rotated ....

  • correctly when you view the Asset dialog in Assets app.
  • correctly when use the Image Editor in Assets app.
  • Incorrectly in the browser app, tree view.
  • Incorrectly in the browser app, preview in actionbar.
  • Incorrectly in the chooser
  • Incorrectly in the actual website (travel demo textImage)


 Comments   
Comment by Farid Olia [ 15/Aug/23 ]

Hi There,
any idea by when a related Fix can be delivered?

For the time being, we are considering to provide a wrokaround, but this might not work. 

many thx!

 

Comment by Warwara Panyushkina [ 11/Sep/23 ]

Hi Viet,

Is there a possibility to have a rough estimate of when this issue will be solved, so we could communicate it to the client?

Thank you very much
Best Regards
Warwara

Comment by Viet Nguyen [ 12/Sep/23 ]

Hello folia and wpanyushkina,

Our team is working in this and will update you soon for any discovery finding. Also release plan for this could be informed by the team for you. Please wait a bit for our team's investigation and fixing.

Best regards,
Viet

Comment by Farid Olia [ 12/Sep/23 ]

Hi Viet

Thanks a lot for your response.

looking forward to get the delivery date of the related fix as soon as possible.

 

cheers

Farid

Comment by Farid Olia [ 21/Sep/23 ]

Hi Viet

Any Updates regarding this Ticket? 

When can we expect the fix? 

aplogies for our frequently asking, but as already mentioned before, we need to response to our Client by when a fix would be available.

 

thy for your understanding

regards

Farid

Comment by Farid Olia [ 15/Oct/23 ]

Hi Canh Nguyen

any Updates on this ticket? 

by when can we expect the fix?

thx & Regards

Farid

Comment by Fabian Mangold [ 17/Oct/23 ]

Hi folia,

As mentioned to your colleague soto, the related ticket has been closed and fix should be available shortly.
We will inform as soon as version 3.5.10 is available.

Thanks and kind regards,
Fabian

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