[MGNLPUR-67] Password Reminder form displays ambiguous error message when a username can't be found Created: 17/May/12 Updated: 07/Nov/14 Resolved: 17/Oct/14 |
|
| Status: | Closed |
| Project: | Magnolia Public User Registration |
| Component/s: | registration |
| Affects Version/s: | 1.4.1, 2.0 |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Neutral |
| Reporter: | Matt Dertinger | Assignee: | Robert Šiška |
| Resolution: | Obsolete | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Issue Links: |
|
||||||||||||
| Template: |
|
||||||||||||
| Acceptance criteria: |
Empty
|
||||||||||||
| Task DoD: |
[ ]*
Doc/release notes changes? Comment present?
[ ]*
Downstream builds green?
[ ]*
Solution information and context easily available?
[ ]*
Tests
[ ]*
FixVersion filled and not yet released
[ ] 
Architecture Decision Record (ADR)
|
||||||||||||
| Bug DoR: |
[ ]*
Steps to reproduce, expected, and actual results filled
[ ]*
Affected version filled
|
||||||||||||
| Date of First Response: | |||||||||||||
| Description |
|
Hi, Currently, the Password Reminder form displays the following error message when a username can't be found:
Additionally, it logs several exceptions to the log files. I'm thinking the error message displayed to users could be a bit friendlier, something like:
Cheers, |
| Comments |
| Comment by Jan Haderka [ 17/May/12 ] |
|
Hey Matt, Maybe that better solution is to allow ppl enter their email address instead of user name which they might not remember and always reply "Your request have been processed. If you do not receive e-mail with username and password in few minutes please check your spam filter setting and or try again. In such case please also consider that you might have registered your account with different e-mail address." ... or something along those lines. |
| Comment by Matt Dertinger [ 21/May/12 ] |
|
Hi Jan, I think using email address instead of user name is a great idea. If we wanted to go a little further with this, what do you think about adding a password reminder via mobile phone number option that would send it via SMS? Cheers, |
| Comment by Jan Haderka [ 21/May/12 ] |
|
Excellent! |
| Comment by Matt Dertinger [ 23/May/12 ] |
|
Hi Jan, Regarding services to deliver the messages, we've actually done it without any. We simply ask the user to select their carrier and enter their phone number, then we use the Carrier-provided email to SMS gateway to send an email to the proper carrier address which will convert it to SMS. You can find a mapping of carriers to email addresses in the Email to Text Message Format Chart. AFAIK, if you don't want to ask the user to select their carrier, then you'll need to subscribe (i.e. pay) for a Service API that provides the look up. One such service is smsmatrix. HTH, |
| Comment by Robert Šiška [ 17/Oct/14 ] |
|
Obsolete. Fixed by |