[MGNLTOOLS-81] Support Aid: Gathering System Information and submitting & linking to the support ticket. Created: 19/Jul/16 Updated: 19/May/22 Resolved: 19/May/22 |
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| Status: | Closed |
| Project: | Repository Tools |
| Component/s: | None |
| Affects Version/s: | 1.7 |
| Fix Version/s: | None |
| Type: | Improvement | Priority: | Neutral |
| Reporter: | Christian Ringele | Assignee: | Unassigned |
| Resolution: | Won't Do | Votes: | 1 |
| Labels: | support | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Template: |
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| Acceptance criteria: |
Empty
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| Task DoD: |
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Doc/release notes changes? Comment present?
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Downstream builds green?
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Solution information and context easily available?
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Tests
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FixVersion filled and not yet released
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Architecture Decision Record (ADR)
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| Date of First Response: |
| Description |
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An idea of an improvement for our support I just had inspired by submitting a support ticket for parallels desktop: We have all the knowledge of a Magnolia instance within the instance itself. And often we loose a lot of time gathering all the information about the Magnolia instance supporting by writing back and forth until able to help.
That would save tremendous time in support. I don't know if this is the right project to create this ticket in. Cheers |
| Comments |
| Comment by Roman Kovařík [ 19/May/22 ] |
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Hello, This ticket is now marked as closed due to one of the following reasons:
If you are still facing a problem or consider this issue still relevant, please feel free to re-open the ticket and we will reach out to you. Thank you, |