[MGNLUI-1846] Clarify the error message shown on the 500 - internal error page Created: 17/Jul/13 Updated: 16/Aug/13 Resolved: 22/Jul/13 |
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| Status: | Closed |
| Project: | Magnolia UI |
| Component/s: | app framework, user interaction |
| Affects Version/s: | None |
| Fix Version/s: | 5.1 |
| Type: | Improvement | Priority: | Neutral |
| Reporter: | Andreas Weder | Assignee: | Mikaël Geljić |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | usability | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Attachments: |
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| Acceptance criteria: |
Empty
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| Task DoD: |
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Doc/release notes changes? Comment present?
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Downstream builds green?
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Solution information and context easily available?
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Tests
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FixVersion filled and not yet released
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Architecture Decision Record (ADR)
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| Description |
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I'd like to improve the current error message shown on the 500 page. First, it's unclear what an "application" is in that context. Second, I think we should improve it also to make it better understandable to non-technical users. My suggestion is:
Whoops! The server has encountered an internal error. [Click here to attempt to recover by restarting the user interface]. We apologize for any inconvenience caused. If you keep experiencing difficulties, please contact your system administrator. Make sure you send along the stack trace below to help in tracking down the cause of this. [Click here to view the error's stack trace]. |
| Comments |
| Comment by Andreas Weder [ 17/Jul/13 ] |
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Linking a previous issue showing the message, which probably didn't go through acceptance. Or if it did, my acceptance was quicker than required |
| Comment by Mikaël Geljić [ 20/Jul/13 ] |
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Attached as suggested, although I think it's a bit too verbose then (esp. the main actionable item). Here's my proposal:
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| Comment by Andreas Weder [ 22/Jul/13 ] |
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You're right, it feels too wordy. I'd still like to see the apology after the first section to better group the rest of the message together with the last action. And I suggest we add "from this" after "to recover", and to use "you" instead of "to" in the last sentence. So: Whoops!
The server has encountered an internal error.
[Click here to attempt to recover from this]
We apologize for any inconvenience caused.
If you keep experiencing difficulties, please contact your system administrator.
Make sure you send along the stack trace below.
[Click here to show the error's stack trace]
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| Comment by Andreas Weder [ 22/Jul/13 ] |
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Thanks, looking good now. |