[SIMPROVE-7] Cannot login after logout from Plugin Created: 12/Oct/20 Updated: 27/Sep/21 |
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| Status: | Open |
| Project: | Siteimprove |
| Component/s: | None |
| Affects Version/s: | 1.1.6 |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Major |
| Reporter: | Doreen Heigener | Assignee: | Adrien Manzoni |
| Resolution: | Unresolved | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | 0d | ||
| Original Estimate: | Not Specified | ||
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| Description |
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When I'm logged in into the siteimplove plugin, on an author instanz and I click the logout button, I cannot login again. Clicking on "login" opens a layer which is instantly closed again.
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| Comments |
| Comment by Doreen Heigener [ 29/Oct/20 ] |
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The customer is not able to login at all. Browser: Chrome and MS Edge. The customer reports, that after clicking multiple times on the login plugin icon/link, at some point the login popup opens and a login is possible. But afterwards the popup closes and the plugin is not usable. |
| Comment by Adrien Manzoni [ 30/Oct/20 ] |
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Hi dheigener, The plugin button is actually provided by Siteimprove, Magnolia is following the following guidelines: https://developer.siteimprove.com/cms-plugin-integration-cookbook/
I have tried with Google Chrome and MacOs, I couldn't reproduce the issue. It might also come from the user account used. By any chance would you have a test account I can use, which reproduces the error ?
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| Comment by Anne Meister [ 23/Sep/21 ] |
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I have a similar problem (only on Mac Chrome): Login does not work at all – the login popup shows up and disappears every time I click on the login button. See screen video: siteimprove_mac_chrome.mov On the other hand, I don't have any problems with all other browsers and systems (Mac Safari, Firefox & Windows Chrome, Edge, Firefox all work as expected). |
| Comment by Anne Meister [ 24/Sep/21 ] |
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In my case, it turns out my adblocker was too aggressive. After turning it off, everything works as expected. Might be a solution for the original issue, too? |
| Comment by Doreen Heigener [ 27/Sep/21 ] |
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Thank you @Anne Meister for the hint. Kind regards, |