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    <title>Magnolia - Issue tracker</title>
    <link>https://jira.magnolia-cms.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-uk</language>    <build-info>
        <version>9.4.2</version>
        <build-number>940002</build-number>
        <build-date>19-01-2023</build-date>
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<item>
            <title>[DOCU-1551] How to overcome the activation key(s) issues(s) (on disposable cloud based installations)</title>
                <link>https://jira.magnolia-cms.com/browse/DOCU-1551</link>
                <project id="10190" key="DOCU">Documentation</project>
                    <description>&lt;p&gt;People have encountered problems with activation (due to changed private key?) on disposable installations on the cloud (could be Magnolia cloud or other cloud based solutions of on-premise-customers).&lt;/p&gt;

&lt;p&gt;There is a approach how to overcome it. Let&apos;s document it.&lt;/p&gt;
&lt;hr /&gt;
&lt;h3&gt;&lt;a name=&quot;Possibleapproach%3A&quot;&gt;&lt;/a&gt;Possible approach:&lt;/h3&gt;
&lt;ul&gt;
	&lt;li&gt;Describe the situation as simple as possible. Reader should understand the issue.
	&lt;ul&gt;
		&lt;li&gt;Which keys are where / on which instances.&lt;/li&gt;
		&lt;li&gt;Which processes requires which kind of keys.&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;Describe the use cases which may lead to issues
	&lt;ul&gt;
		&lt;li&gt;Possibly corrupted / hacked system
		&lt;ul&gt;
			&lt;li&gt;requires a new private key and the generation of a new public key&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;Custom cloud based installation gets disposed &amp;amp; and re-setup again
		&lt;ul&gt;
			&lt;li&gt;Back-up the private key upfront in order to reuse it again;&lt;br/&gt;
 Automate backing-up and reusing of the private key - do not rely on Magnolia only in this case&#160;&lt;/li&gt;
			&lt;li&gt;Note that The Magnolia Cloud ensures that the private key is reused after disposal and re-setup&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;Possible key issues &amp;amp; how to solve
	&lt;ul&gt;
		&lt;li&gt;Public key has been generated on author; possible reasons: by accident; because the private key has changed
		&lt;ul&gt;
			&lt;li&gt;Delete public keys manually on public nodes&lt;/li&gt;
			&lt;li&gt;On the password app:
			&lt;ul&gt;
				&lt;li&gt;Set the passwords again (they are hashed based on the public key)&lt;/li&gt;
				&lt;li&gt;Publish the password nodes&lt;/li&gt;
			&lt;/ul&gt;
			&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;Private key must be replaced
		&lt;ul&gt;
			&lt;li&gt;Make sure your system is well protected (platitude)&lt;/li&gt;
			&lt;li&gt;regenerate the public key&lt;/li&gt;
			&lt;li&gt;Execute the steps as explained above in the section &lt;em&gt;Public key has been generated on author&lt;/em&gt;&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&#160;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;Audience&quot;&gt;&lt;/a&gt;Audience&lt;/h3&gt;
&lt;h4&gt;&lt;a name=&quot;Thetargetaudienceissystemadmins%2FdevelopersusingMagnolia.&quot;&gt;&lt;/a&gt;The target audience is system admins / developers using Magnolia.&lt;/h4&gt;

&lt;p&gt;Cloud&lt;/p&gt;

&lt;p&gt;Since the Magnolia Cloud offering takes care for the environment - e.g. by creating backups which include a backup of the private key (in a file) and the public key (which is stored in JCR) - cloud users should not be affected.&lt;br/&gt;
However - there is one use case: &lt;br/&gt;
A cloud user accidentally hits the &quot;Regenerate public key&quot; button. &lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;The cloud user must contact support in order to delete the public keys on the public instances.&lt;/li&gt;
	&lt;li&gt;The cloud user must re-enter all the passwords stored via password manager and publish the items of the password manager&lt;/li&gt;
&lt;/ul&gt;


&lt;h4&gt;&lt;a name=&quot;Onpremiseorcustom%2Fselfcreatedcloudsolutionusers&quot;&gt;&lt;/a&gt;On premise or custom/self-created-cloud-solution users&lt;/h4&gt;

&lt;p&gt;All above use cases may occur.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="67338">DOCU-1551</key>
            <summary>How to overcome the activation key(s) issues(s) (on disposable cloud based installations)</summary>
                <type id="3" iconUrl="https://jira.magnolia-cms.com/secure/viewavatar?size=xsmall&amp;avatarId=10898&amp;avatarType=issuetype">Task</type>
                                            <priority id="6" iconUrl="https://jira.magnolia-cms.com/images/icons/priorities/neutral.gif">Neutral</priority>
                        <status id="6" iconUrl="https://jira.magnolia-cms.com/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are not closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="11">Done</resolution>
                                        <assignee username="cmeier">Christoph Meier</assignee>
                                    <reporter username="cmeier">Christoph Meier</reporter>
                        <labels>
                            <label>underestimated</label>
                    </labels>
                <created>Thu, 21 Jun 2018 10:19:00 +0200</created>
                <updated>Fri, 20 Jul 2018 17:08:07 +0200</updated>
                            <resolved>Thu, 12 Jul 2018 18:02:26 +0200</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="163450" author="jlegendre" created="Thu, 28 Jun 2018 09:23:03 +0200"  >&lt;p&gt;Dropping ticket since christoph already has a meeting planned with The/Nicolas next week.&lt;/p&gt;</comment>
                            <comment id="164822" author="cmeier" created="Wed, 18 Jul 2018 09:14:30 +0200"  >&lt;p&gt;Tech. review done by &lt;a href=&quot;https://jira.magnolia-cms.com/secure/ViewProfile.jspa?name=the.tran&quot; class=&quot;user-hover&quot; rel=&quot;the.tran&quot;&gt;the.tran&lt;/a&gt;&#160; &lt;img class=&quot;emoticon&quot; src=&quot;https://jira.magnolia-cms.com/images/icons/emoticons/check.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;. &lt;br/&gt;
Applying changes according to Thes inline comments done.&lt;/p&gt;</comment>
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