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    <title>Magnolia - Issue tracker</title>
    <link>https://jira.magnolia-cms.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-uk</language>    <build-info>
        <version>9.4.2</version>
        <build-number>940002</build-number>
        <build-date>19-01-2023</build-date>
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<item>
            <title>[DOCU-168] Support procedures </title>
                <link>https://jira.magnolia-cms.com/browse/DOCU-168</link>
                <project id="10190" key="DOCU">Documentation</project>
                    <description>&lt;p&gt;Document tasks that Support commonly asks clients to do:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Exporting configuration&lt;/li&gt;
	&lt;li&gt;Configuring a debug log&lt;/li&gt;
	&lt;li&gt;Debugging a particular class. (How to know which class to debug? Erroring class name is usually&#160;in the error log.)&lt;/li&gt;
	&lt;li&gt;Where does the log write?&lt;/li&gt;
	&lt;li&gt;How to copy a log file to a service like pastebin.com and send a link&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;If Support asks to &quot;turn on your debug log and send it&quot;, these procedures should tell you how to do exactly that.&lt;/p&gt;

&lt;p&gt;Publish the documents under the &lt;a href=&quot;http://documentation.magnolia-cms.com/support.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Support section on documentation site&lt;/a&gt;. They need to be standardized and publicly available so Support can point users to them systematically.&lt;/p&gt;

&lt;p&gt;Resources and existing material:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;&lt;a href=&quot;http://wiki.magnolia-cms.com/display/Support/Home&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Support page on wiki&lt;/a&gt; has some procedures the. See child pages titled &quot;Tracking...&quot; Make them official.&lt;/li&gt;
	&lt;li&gt;&lt;a href=&quot;http://documentation.magnolia-cms.com/modules/mail.html#Errorlogging&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mail module article&lt;/a&gt; has a good procedure for error logging. Don&apos;t reinvent the wheel. Adapt procedure to debug logging.&lt;/li&gt;
	&lt;li&gt;&lt;a href=&quot;http://documentation.magnolia-cms.com/administration/installation/ce/ce-osx.html#Run&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Running Magnolia&lt;/a&gt; explains how to start Magnolia so that startup log is displayed in the terminal.&lt;/li&gt;
	&lt;li&gt;&lt;a href=&quot;http://documentation.magnolia-cms.com/administration/audit.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Audit trail&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="21132">DOCU-168</key>
            <summary>Support procedures </summary>
                <type id="3" iconUrl="https://jira.magnolia-cms.com/secure/viewavatar?size=xsmall&amp;avatarId=10898&amp;avatarType=issuetype">Task</type>
                                            <priority id="6" iconUrl="https://jira.magnolia-cms.com/images/icons/priorities/neutral.gif">Neutral</priority>
                        <status id="6" iconUrl="https://jira.magnolia-cms.com/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are not closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="-1">Unresolved</resolution>
                                        <assignee username="ahietala">Antti Hietala</assignee>
                                    <reporter username="ahietala">Antti Hietala</reporter>
                        <labels>
                    </labels>
                <created>Thu, 7 Jul 2011 12:30:46 +0200</created>
                <updated>Tue, 3 Nov 2015 14:40:17 +0100</updated>
                                                                            <component>content</component>
                        <due></due>
                            <votes>1</votes>
                                    <watches>1</watches>
                                                                                                                <comments>
                            <comment id="37188" author="gjoseph" created="Thu, 7 Jul 2011 12:42:01 +0200"  >&lt;ul&gt;
	&lt;li&gt;debug logs &amp;#8211; either via Magnolia &amp;gt; Tools, or log4j.xml&lt;/li&gt;
	&lt;li&gt;jmx: enable jmx in setenv.sh (we provide a commented line), and use &lt;a href=&quot;http://wiki.cyclopsgroup.org/jmxterm:manual&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;jmxterm&lt;/a&gt; or jconsole. (I&apos;d tend to favor jmxterm so we can give precise copy-pastable instructions/scripts)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Some more existing material:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;&lt;a href=&quot;http://documentation.magnolia-cms.com/developing/debugging.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://documentation.magnolia-cms.com/developing/debugging.html&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;&lt;a href=&quot;http://documentation.magnolia-cms.com/reference/troubleshooting/repository-inconsistency.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://documentation.magnolia-cms.com/reference/troubleshooting/repository-inconsistency.html&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="38621" author="ruths" created="Wed, 24 Aug 2011 11:38:54 +0200"  >&lt;p&gt;New page at - &lt;a href=&quot;http://docuauthor.magnolia-cms.com/support/support-procedures.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://docuauthor.magnolia-cms.com/support/support-procedures.html&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="39765" author="ahietala" created="Fri, 7 Oct 2011 16:44:26 +0200"  >&lt;p&gt;Edited and published as &lt;a href=&quot;http://documentation.magnolia-cms.com/support/issue-details.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue details&lt;/a&gt;. Still need to write the JMX/jconsole piece so keeping open.&lt;/p&gt;</comment>
                            <comment id="39960" author="ahietala" created="Tue, 18 Oct 2011 14:49:45 +0200"  >&lt;p&gt;Moved all logging related material to a new top-level topic &lt;a href=&quot;http://documentation.magnolia-cms.com/logging.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Logging&lt;/a&gt;. (This move was planned in &lt;a href=&quot;http://wiki.magnolia-cms.com/display/DOCU/Documentation+site+menu+structure&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Documentation site menu structure&lt;/a&gt;.) Documented JConsole, Jmxterm and capturing HTTP headers.&lt;/p&gt;</comment>
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