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    <title>Magnolia - Issue tracker</title>
    <link>https://jira.magnolia-cms.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-uk</language>    <build-info>
        <version>9.4.2</version>
        <build-number>940002</build-number>
        <build-date>19-01-2023</build-date>
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<item>
            <title>[DOCU-2140] Support section</title>
                <link>https://jira.magnolia-cms.com/browse/DOCU-2140</link>
                <project id="10190" key="DOCU">Documentation</project>
                    <description>&lt;p&gt;I would like to make more clear that the support tickets should be opened in the support project (there are a lot of support tickets created outside of the support project and we have to move them to the project itself when we discover them). &lt;/p&gt;

&lt;p&gt;There is a direct link to select the Support project directly when creating a ticket in JIRA: &lt;a href=&quot;https://jira.magnolia-cms.com/secure/CreateIssue%21default.jspa?pid=10210&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.magnolia-cms.com/secure/CreateIssue%21default.jspa?pid=10210&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;I think it might be useful to use this link instead of the general one.&lt;/p&gt;</description>
                <environment></environment>
        <key id="96350">DOCU-2140</key>
            <summary>Support section</summary>
                <type id="4" iconUrl="https://jira.magnolia-cms.com/secure/viewavatar?size=xsmall&amp;avatarId=10890&amp;avatarType=issuetype">Improvement</type>
                                            <priority id="6" iconUrl="https://jira.magnolia-cms.com/images/icons/priorities/neutral.gif">Neutral</priority>
                        <status id="6" iconUrl="https://jira.magnolia-cms.com/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are not closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="11">Done</resolution>
                                        <assignee username="mdrapela">Martin Dr&#225;pela</assignee>
                                    <reporter username="miruela">Mercedes Iruela</reporter>
                        <labels>
                            <label>services</label>
                    </labels>
                <created>Wed, 24 Feb 2021 11:18:13 +0100</created>
                <updated>Mon, 26 Apr 2021 14:10:17 +0200</updated>
                            <resolved>Mon, 26 Apr 2021 13:16:24 +0200</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="252014" author="miruela" created="Wed, 24 Feb 2021 11:22:46 +0100"  >&lt;p&gt;I would also try to make more clear the Mailing list section, we might specify the available public groups and put direct links to subscribe to the available public groups.&lt;/p&gt;</comment>
                            <comment id="252157" author="JIRAUSER21103" created="Thu, 25 Feb 2021 09:40:03 +0100"  >&lt;p&gt;Hiya &lt;a href=&quot;https://jira.magnolia-cms.com/secure/ViewProfile.jspa?name=miruela&quot; class=&quot;user-hover&quot; rel=&quot;miruela&quot;&gt;miruela&lt;/a&gt;. How are you? I hope you&apos;re well. &lt;img class=&quot;emoticon&quot; src=&quot;https://jira.magnolia-cms.com/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;

&lt;p&gt;In regards to the support tickets, it looks like that links is already used.&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.magnolia-cms.com/secure/attachment/76778/76778_show-jira-support.mp4&quot; title=&quot;show-jira-support.mp4 attached to DOCU-2140&quot;&gt;show-jira-support.mp4&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.magnolia-cms.com/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;

&lt;p&gt;As far as the mailing lists go, do you know where I could get a list of those public groups? I&apos;m not sure which ones are public or if they&apos;re all public on the list that I see. Cheers.&lt;/p&gt;</comment>
                            <comment id="252881" author="miruela" created="Wed, 3 Mar 2021 09:17:32 +0100"  >&lt;p&gt;Hello Alex, &lt;/p&gt;

&lt;p&gt;Sorry, I didn&apos;t see your comment. There are more links in that page that I think that should point directly to Support Project:&lt;br/&gt;
&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;77043_thumb&quot; href=&quot;https://jira.magnolia-cms.com/secure/attachment/77043/77043_Screenshot+2021-03-03+at+09.14.57.png&quot; title=&quot;Screenshot 2021-03-03 at 09.14.57.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;77043&quot; file-preview-title=&quot;Screenshot 2021-03-03 at 09.14.57.png&quot;&gt;&lt;img src=&quot;https://jira.magnolia-cms.com/secure/thumbnail/77043/_thumb_77043.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt;  &lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;77044_thumb&quot; href=&quot;https://jira.magnolia-cms.com/secure/attachment/77044/77044_Screenshot+2021-03-03+at+09.15.48.png&quot; title=&quot;Screenshot 2021-03-03 at 09.15.48.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;77044&quot; file-preview-title=&quot;Screenshot 2021-03-03 at 09.15.48.png&quot;&gt;&lt;img src=&quot;https://jira.magnolia-cms.com/secure/thumbnail/77044/_thumb_77044.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;

&lt;p&gt;I am not sure if I might be missing more links since in that page there are many references to support :S&lt;/p&gt;

&lt;blockquote&gt;
&lt;p&gt;As far as the mailing lists go, do you know where I could get a list of those public groups? I&apos;m not sure which ones are public or if they&apos;re all public on the list that I see.&lt;/p&gt;&lt;/blockquote&gt;
&lt;p&gt;Sorry, I am not sure, maybe Eric o Pat may know.&lt;/p&gt;

&lt;p&gt;Thanks!&lt;/p&gt;</comment>
                            <comment id="252892" author="JIRAUSER21103" created="Wed, 3 Mar 2021 09:41:37 +0100"  >&lt;p&gt;No worries at all &lt;a href=&quot;https://jira.magnolia-cms.com/secure/ViewProfile.jspa?name=miruela&quot; class=&quot;user-hover&quot; rel=&quot;miruela&quot;&gt;miruela&lt;/a&gt;. &lt;img class=&quot;emoticon&quot; src=&quot;https://jira.magnolia-cms.com/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt; &lt;/p&gt;

&lt;p&gt;I&apos;ll go through the links and create a variable so we&apos;ll nip that problem in the bud.&lt;/p&gt;

&lt;p&gt;I&apos;ll touch base with those fellas and see if they know which groups would be public and what not. Cheers.&lt;/p&gt;

&lt;p&gt;Alex&lt;/p&gt;</comment>
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                            <attachment id="77043" name="Screenshot 2021-03-03 at 09.14.57.png" size="146664" author="miruela" created="Wed, 3 Mar 2021 09:16:13 +0100"/>
                            <attachment id="77044" name="Screenshot 2021-03-03 at 09.15.48.png" size="102978" author="miruela" created="Wed, 3 Mar 2021 09:16:13 +0100"/>
                            <attachment id="76778" name="show-jira-support.mp4" size="275275" author="amansell" created="Thu, 25 Feb 2021 09:37:20 +0100"/>
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