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    <title>Magnolia - Issue tracker</title>
    <link>https://jira.magnolia-cms.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-uk</language>    <build-info>
        <version>9.4.2</version>
        <build-number>940002</build-number>
        <build-date>19-01-2023</build-date>
    </build-info>


<item>
            <title>[MGNLMAIL-116] There should be a timeout on SMTP requests</title>
                <link>https://jira.magnolia-cms.com/browse/MGNLMAIL-116</link>
                <project id="10621" key="MGNLMAIL">Magnolia Mail Module</project>
                    <description>&lt;p&gt;As we found out the hard way on the cloud, the default value for SMTP requests is to never time out. When the requests pile up, the mail server gets overloaded, leading Magnolia itself to crash. We now provide a default time out value of 5 seconds, which can be overriden via the&#160;timeoutInMillis field of&#160;SmtpConfiguration.&lt;/p&gt;</description>
                <environment></environment>
        <key id="103076">MGNLMAIL-116</key>
            <summary>There should be a timeout on SMTP requests</summary>
                <type id="1" iconUrl="https://jira.magnolia-cms.com/secure/viewavatar?size=xsmall&amp;avatarId=10883&amp;avatarType=issuetype">Bug</type>
                                            <priority id="6" iconUrl="https://jira.magnolia-cms.com/images/icons/priorities/neutral.gif">Neutral</priority>
                        <status id="6" iconUrl="https://jira.magnolia-cms.com/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are not closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="1">Fixed</resolution>
                                        <assignee username="mduerig">Michael Duerig</assignee>
                                    <reporter username="mmichel">Maxime Michel</reporter>
                        <labels>
                            <label>VN-Maintenance</label>
                            <label>artt</label>
                    </labels>
                <created>Tue, 28 Sep 2021 11:21:07 +0200</created>
                <updated>Mon, 1 Nov 2021 12:03:56 +0100</updated>
                            <resolved>Mon, 18 Oct 2021 15:37:51 +0200</resolved>
                                                    <fixVersion>5.5.9</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
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                                                    <timespent seconds="3600">1h</timespent>
                                <comments>
                            <comment id="278361" author="mduerig" created="Mon, 4 Oct 2021 17:23:50 +0200"  >&lt;h3&gt;&lt;a name=&quot;Analysis&quot;&gt;&lt;/a&gt;Analysis&lt;/h3&gt;
&lt;ul&gt;
	&lt;li&gt;There is 498 threads contending for the instance monitor at &lt;tt&gt;SimpleMailHandler#sendMail&lt;/tt&gt;. The thread that is holding that monitor looks ok and is happily progressing. Removing&#160;&lt;tt&gt;synchronized&lt;/tt&gt; from &lt;tt&gt;SimpleMailHandler#sendMail&lt;/tt&gt; will not improve the situation as this would only shift the contention to locks further down the call chain (i.e. &lt;tt&gt;javax.mail.Service.connect&lt;/tt&gt;).&lt;/li&gt;
	&lt;li&gt;All 498 threads have the same stack trace showing &lt;tt&gt;jdk.nashorn.internal.scripts.Script$Recompilation$5002$1442AAAAAA$^eval_.ContactForm#sendEmail(jdk.scripting.nashorn.scripts/&amp;lt;eval&amp;gt;:76)&lt;/tt&gt; as the source for sending those mails.&lt;/li&gt;
	&lt;li&gt;From the information available I cannot determine whether the contention was caused by a slow SMTP server or too many &lt;tt&gt;sendMail&lt;/tt&gt; calls in an unreasonable short amount of time.&lt;/li&gt;
	&lt;li&gt;From the product side there is nothing much we can do in a situation like this except from bailing out (i.e. degrade gracefully instead of impacting the whole instance). That is, we would start to fail when sending mails once the service is contended.&lt;/li&gt;
&lt;/ul&gt;


&lt;h3&gt;&lt;a name=&quot;Conclusion&quot;&gt;&lt;/a&gt;Conclusion&lt;/h3&gt;

&lt;p&gt;I propose to close this ticket until further information is available:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Problem occurs frequently&lt;/li&gt;
	&lt;li&gt;Access logs, and SMTP server logs for correlating times and frequency of these &lt;tt&gt;sendMail&lt;/tt&gt; calls.&lt;/li&gt;
	&lt;li&gt;Conditionally on the above: degrade gracefully by failing &lt;tt&gt;sendMails&lt;/tt&gt; calls in a contention scenario.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="278463" author="dlopez" created="Tue, 5 Oct 2021 12:03:02 +0200"  >&lt;p&gt;Insights from &lt;a href=&quot;https://jira.magnolia-cms.com/secure/ViewProfile.jspa?name=chanh.hua&quot; class=&quot;user-hover&quot; rel=&quot;chanh.hua&quot;&gt;chanh.hua&lt;/a&gt;&lt;/p&gt;
&lt;blockquote&gt;&lt;ol&gt;
	&lt;li&gt;Problem occurs frequently: At least it happened twice in the last 2 weeks (the subscription may have the issue because, but at that time we don&#8217;t deeply investigate)&lt;/li&gt;
	&lt;li&gt;Access logs, and SMTP server logs for correlating times and frequency of these&#160;sendMail&#160;calls. We don&#8217;t host the SMTP server for them, so it would require to ask the customer&lt;/li&gt;
	&lt;li&gt;Conditionally on the above: degrade gracefully by failing&#160;sendMails&#160;calls in a contention scenario.&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;This option sound nice, like setting timeout (or whatnot) on the mail client side would help to protect the impact on the whole instance.IMO, option 3 is a good option to go with (it is always good to set the proper timeout to external services isn&#8217;t it), in case we would like to have the logs of the SMTP server, we can wait until the next issue occur and ask the customer for it (but cannot guarantee that they would provide the logs)&lt;br/&gt;
 &#160;&lt;br/&gt;
 &lt;em&gt;Source: &lt;a href=&quot;https://magnolia-cms.slack.com/archives/CDF2T239Q/p1633406142177800?thread_ts=1632820188.141700&amp;amp;cid=CDF2T239Q&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://magnolia-cms.slack.com/archives/CDF2T239Q/p1633406142177800?thread_ts=1632820188.141700&amp;amp;cid=CDF2T239Q&lt;/a&gt;&lt;/em&gt;&#160;&lt;/p&gt;&lt;/blockquote&gt;
&lt;p&gt;&#160;&lt;/p&gt;</comment>
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        <![CDATA[
                            




                
                        
        <div style="margin-bottom: 8px;">
                            <div class="o-completion" style="display: flex; flex-shrink: 0;"><span title="All items are completed" class="aui-lozenge aui-lozenge-success" style="font-size: 12px; font-weight: normal; display: flex; flex-direction: row; align-items: center;" ><span style="padding-right: 4px; vertical-align: middle;"><svg width="15" height="15" viewBox="0 0 15 15" fill="white" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M8.44414 2.77002H2.54536C1.45943 2.77002 0.579102 3.65034 0.579102 4.73628V12.6013C0.579102 13.6873 1.45943 14.5676 2.54536 14.5676H10.4104C11.4963 14.5676 12.3767 13.6873 12.3767 12.6013V6.70259H11.7212V12.6013C11.7212 13.3253 11.1344 13.9122 10.4104 13.9122H2.54536C1.8214 13.9122 1.23452 13.3253 1.23452 12.6013V4.73628C1.23452 4.01232 1.8214 3.42544 2.54536 3.42544H8.44414V2.77002Z" /><path d="M5.09049 10.1853L3.26282 8.3576L2.47803 9.14239L5.09049 11.7549L10.478 6.36731L9.69323 5.58252L5.09049 10.1853Z" /><path d="M14.4013 4.06384L12.9712 3.18904L14.4013 2.31423C14.4259 2.29915 14.4435 2.27493 14.4503 2.24685C14.457 2.21876 14.4523 2.18915 14.4373 2.16455L14.0171 1.47762C13.9858 1.42635 13.9187 1.41019 13.8674 1.44154L12.5022 2.27667V0.676237C12.5022 0.61615 12.4535 0.567383 12.3934 0.567383H11.5883C11.5282 0.567383 11.4794 0.61615 11.4794 0.676237V2.27667L10.1142 1.44159C10.0628 1.41024 9.99587 1.42635 9.96452 1.47768L9.54429 2.16461C9.52927 2.18921 9.52459 2.21881 9.53134 2.2469C9.53809 2.27498 9.55572 2.2992 9.58032 2.31428L11.0105 3.18904L9.58032 4.06384C9.55572 4.07887 9.53809 4.10314 9.53134 4.13117C9.52459 4.15931 9.52927 4.18892 9.54429 4.21352L9.96452 4.90039C9.99587 4.95166 10.0628 4.96788 10.1142 4.93653L11.4794 4.1014V5.70183C11.4794 5.76192 11.5282 5.81069 11.5883 5.81069H12.3934C12.4535 5.81069 12.5022 5.76192 12.5022 5.70183V4.10145L13.8674 4.93648C13.9187 4.96783 13.9858 4.95166 14.0171 4.90045L14.4374 4.21352C14.4524 4.18892 14.4571 4.15931 14.4503 4.13123C14.4436 4.10309 14.4259 4.07892 14.4013 4.06384Z" /></svg></span><span>6/6</span></span></div>
                    
            <div class="checklist-progress-bar-wrapper" style="">
        <div class="checklist-progress-bar" style="position: relative; width: 100%; background-color: #cccccc; margin-bottom: 2px; margin-top: 5px;">
                        <div class="checklist-progress" style="display: block; float: none; width: 100%; height: 2px; background: #14892c;">
                            </div>
        </div>
    </div>
        </div>
    
                                    <div style="display: flex; align-items: flex-start; padding: 0; margin-left: 12px; float: none; font-size: 14px;">
                                                                <span style="padding-right: 5px; align-self: flex-start;">
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                        </span>
                                        <div style="cursor: default; text-align: left; flex-grow: 1; padding-right: 3px; margin-top: 2px;">
                                                
                                                
                                                <span style="text-decoration: line-through;">
                                                        <span>Doc/release notes changes? Comment present?</span>

                        </span>
                    </div>
                                                                    <span style="padding-right: 1px; white-space: nowrap;">
                                                        
                                                        
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                                    </div>
                                                <div style="display: flex; align-items: flex-start; padding: 0; margin-left: 12px; float: none; font-size: 14px;">
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                        </span>
                                        <div style="cursor: default; text-align: left; flex-grow: 1; padding-right: 3px; margin-top: 2px;">
                                                
                                                
                                                <span style="text-decoration: line-through;">
                                                        <span>Downstream builds green?</span>

                        </span>
                    </div>
                                                                    <span style="padding-right: 1px; white-space: nowrap;">
                                                        
                                                        
                                                                                </span>
                                    </div>
                                                <div style="display: flex; align-items: flex-start; padding: 0; margin-left: 12px; float: none; font-size: 14px;">
                                                                <span style="padding-right: 5px; align-self: flex-start;">
                                <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg" class="checked"><path d="m21.530642,5.91574l-2.18201,-1.33473l2.18193,-1.33473c0.03753,-0.023 0.06444,-0.05996 0.07473,-0.10281c0.0103,-0.04285 0.00316,-0.08802 -0.01976,-0.12555l-0.64117,-1.04808c-0.04774,-0.07822 -0.15013,-0.10288 -0.22836,-0.05505l-2.08286,1.27419l0,-2.44184c0,-0.09168 -0.0744,-0.16609 -0.16608,-0.16609l-1.22844,0c-0.09168,0 -0.16608,0.07441 -0.16608,0.16609l0,2.44184l-2.08294,-1.27411c-0.07839,-0.04783 -0.18053,-0.02325 -0.22836,0.05506l-0.64117,1.04807c-0.02292,0.03753 -0.03006,0.08271 -0.01976,0.12556c0.01029,0.04285 0.0372,0.0798 0.07473,0.1028l2.18201,1.33465l-2.18201,1.33473c-0.03753,0.02292 -0.06444,0.05996 -0.07473,0.10273c-0.0103,0.04293 -0.00316,0.0881 0.01976,0.12564l0.64117,1.04799c0.04783,0.07822 0.14997,0.10297 0.22836,0.05514l2.08294,-1.2742l0,2.44185c0,0.09167 0.0744,0.16608 0.16608,0.16608l1.22844,0c0.09168,0 0.16608,-0.07441 0.16608,-0.16608l0,-2.44177l2.08294,1.27403c0.07823,0.04783 0.18062,0.02317 0.22837,-0.05497l0.64116,-1.04807c0.02292,-0.03754 0.03006,-0.08271 0.01977,-0.12556c-0.01022,-0.04293 -0.03721,-0.0798 -0.07474,-0.10281z" fill="#778899" /><path clip-rule="evenodd" d="m12.4779,3.94141l-9.03649,0c-1.65686,0 -3,1.34315 -3,3.00001l0,12c0,1.6568 1.34314,3 3,3l11.99999,0c1.6569,0 3,-1.3432 3,-3l0,-9.01487c-0.1928,0.02079 -0.3886,0.03146 -0.5869,0.03146c-0.9504,0 -1.8435,-0.24504 -2.6197,-0.6754l0.2066,0.20658l-8.0813,8.08133l-3.91869,-3.9187l1.17718,-1.1772l2.74151,2.7415l6.7567,-6.75675c-1.0305,-0.98505 -1.6725,-2.37332 -1.6725,-3.91151c0,-0.20501 0.0114,-0.40736 0.0336,-0.60645z" fill="#778899" fill-rule="evenodd" /></svg>
                        </span>
                                        <div style="cursor: default; text-align: left; flex-grow: 1; padding-right: 3px; margin-top: 2px;">
                                                
                                                
                                                <span style="text-decoration: line-through;">
                                                        <span>Solution information and context easily available?</span>

                        </span>
                    </div>
                                                                    <span style="padding-right: 1px; white-space: nowrap;">
                                                        
                                                        
                                                                                </span>
                                    </div>
                                                <div style="display: flex; align-items: flex-start; padding: 0; margin-left: 12px; float: none; font-size: 14px;">
                                                                <span style="padding-right: 5px; align-self: flex-start;">
                                <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg" class="checked"><path d="m21.530642,5.91574l-2.18201,-1.33473l2.18193,-1.33473c0.03753,-0.023 0.06444,-0.05996 0.07473,-0.10281c0.0103,-0.04285 0.00316,-0.08802 -0.01976,-0.12555l-0.64117,-1.04808c-0.04774,-0.07822 -0.15013,-0.10288 -0.22836,-0.05505l-2.08286,1.27419l0,-2.44184c0,-0.09168 -0.0744,-0.16609 -0.16608,-0.16609l-1.22844,0c-0.09168,0 -0.16608,0.07441 -0.16608,0.16609l0,2.44184l-2.08294,-1.27411c-0.07839,-0.04783 -0.18053,-0.02325 -0.22836,0.05506l-0.64117,1.04807c-0.02292,0.03753 -0.03006,0.08271 -0.01976,0.12556c0.01029,0.04285 0.0372,0.0798 0.07473,0.1028l2.18201,1.33465l-2.18201,1.33473c-0.03753,0.02292 -0.06444,0.05996 -0.07473,0.10273c-0.0103,0.04293 -0.00316,0.0881 0.01976,0.12564l0.64117,1.04799c0.04783,0.07822 0.14997,0.10297 0.22836,0.05514l2.08294,-1.2742l0,2.44185c0,0.09167 0.0744,0.16608 0.16608,0.16608l1.22844,0c0.09168,0 0.16608,-0.07441 0.16608,-0.16608l0,-2.44177l2.08294,1.27403c0.07823,0.04783 0.18062,0.02317 0.22837,-0.05497l0.64116,-1.04807c0.02292,-0.03754 0.03006,-0.08271 0.01977,-0.12556c-0.01022,-0.04293 -0.03721,-0.0798 -0.07474,-0.10281z" fill="#778899" /><path clip-rule="evenodd" d="m12.4779,3.94141l-9.03649,0c-1.65686,0 -3,1.34315 -3,3.00001l0,12c0,1.6568 1.34314,3 3,3l11.99999,0c1.6569,0 3,-1.3432 3,-3l0,-9.01487c-0.1928,0.02079 -0.3886,0.03146 -0.5869,0.03146c-0.9504,0 -1.8435,-0.24504 -2.6197,-0.6754l0.2066,0.20658l-8.0813,8.08133l-3.91869,-3.9187l1.17718,-1.1772l2.74151,2.7415l6.7567,-6.75675c-1.0305,-0.98505 -1.6725,-2.37332 -1.6725,-3.91151c0,-0.20501 0.0114,-0.40736 0.0336,-0.60645z" fill="#778899" fill-rule="evenodd" /></svg>
                        </span>
                                        <div style="cursor: default; text-align: left; flex-grow: 1; padding-right: 3px; margin-top: 2px;">
                                                
                                                
                                                <span style="text-decoration: line-through;">
                                                        <span><strong>Tests</strong></span>

                        </span>
                    </div>
                                                                    <span style="padding-right: 1px; white-space: nowrap;">
                                                        
                                                        
                                                                                </span>
                                    </div>
                                                <div style="display: flex; align-items: flex-start; padding: 0; margin-left: 12px; float: none; font-size: 14px;">
                                                                <span style="padding-right: 5px; align-self: flex-start;">
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                                        <div style="cursor: default; text-align: left; flex-grow: 1; padding-right: 3px; margin-top: 2px;">
                                                
                                                
                                                <span style="text-decoration: line-through;">
                                                        <span><strong>FixVersion</strong> filled and not yet released</span>

                        </span>
                    </div>
                                                                    <span style="padding-right: 1px; white-space: nowrap;">
                                                        
                                                        
                                                                                </span>
                                    </div>
                                                <div style="display: flex; align-items: flex-start; padding: 0; margin-left: 12px; float: none; font-size: 14px;">
                                                                <span style="padding-right: 5px; align-self: flex-start;">
                                <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg" class="checked"><rect fill="#778899" height="18" rx="3" width="18" x="0.44141" y="3.94141"/><path d="m7.375718,15.21006l-2.7415,-2.7415l-1.177187,1.17719l3.918687,3.91865l8.08131,-8.08127l-1.1772,-1.177192l-6.90411,6.904122z" fill="white" /></svg>
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                                        <div style="cursor: default; text-align: left; flex-grow: 1; padding-right: 3px; margin-top: 2px;">
                                                
                                                
                                                <span style="text-decoration: line-through;">
                                                        <span>Architecture Decision Record (<strong>ADR</strong>)</span>

                        </span>
                    </div>
                                                                    <span style="padding-right: 1px; white-space: nowrap;">
                                                        
                                                        
                                                                                </span>
                                    </div>
                                            ]]>
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