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    <title>Magnolia - Issue tracker</title>
    <link>https://jira.magnolia-cms.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-uk</language>    <build-info>
        <version>9.4.2</version>
        <build-number>940002</build-number>
        <build-date>19-01-2023</build-date>
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<item>
            <title>[SIMPROVE-12] Use DNS Name instead of IP addresses</title>
                <link>https://jira.magnolia-cms.com/browse/SIMPROVE-12</link>
                <project id="15986" key="SIMPROVE">Siteimprove</project>
                    <description>&lt;p&gt;According to a mail from siteimprove team, the magnolia-siteimprove module targets endpoints that will be outdated soon (March 31, 2023). The module should be updated to target the new endpoints.&lt;/p&gt;
&lt;h4&gt;&lt;a name=&quot;MailFromSiteimprovesupportteam%3A&quot;&gt;&lt;/a&gt;Mail From Siteimprove support team:&lt;/h4&gt;

&lt;p&gt;The stronger our infrastructure, the better your experience and results&#8212;which is why we&apos;re constantly seeking to improve ours. But as our infrastructure changes and grows, it can impact our current users. We&apos;re reaching out because we&apos;ve identified that users of your account may use DNS routing that could be disrupted during changes coming next month.&#160; We&apos;d like to work with you and your IT team to make any necessary adjustments to ensure continued access for your entire team.&#160;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;What do you need to do?&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;We&apos;ve identified that one or more users of your account are accessing our platform using older IP address locations that will be deprecated soon. This is often due to an out-of-date DNS entry for our domain (&lt;a href=&quot;http://siteimprove.com/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://siteimprove.com&lt;/a&gt;) and can usually be corrected easily.&#160;&lt;/p&gt;

&lt;p&gt;On &lt;b&gt;March 31, 2023&lt;/b&gt;, we will sunset the use of several older servers and need to ensure that all customer traffic is correctly redirected to new locations.&#160; &#160;&lt;br/&gt;
&#160;&lt;br/&gt;
&lt;b&gt;Please pass the following message on to your IT team and request that they help adjust the current DNS routing for accessing the Siteimprove platform.&lt;/b&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;em&gt;&quot;As part of our effort to provide you with the best possible experience, the Siteimprove platform has now moved to a new infrastructure and endpoints. We&apos;ve identified that you&apos;re targeting or using several legacy endpoints. We recommend that you update your systems to target the DNS name (&lt;/em&gt;&lt;a href=&quot;http://my2.siteimprove.com/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;&lt;em&gt;my2.siteimprove.com&lt;/em&gt;&lt;/a&gt;&lt;em&gt;) rather than the legacy endpoints (IP addresses) that you&apos;re currently targeting. An updated list of Siteimprove&apos;s currently used DNS addresses can be found&lt;/em&gt; &lt;a href=&quot;https://che01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcustomer-success-links.totango.co%2Fss%2Fc%2FvW9CSMAHvLhrzbrIPOPfPJNfq2DOyaXBEu9BR0JSUhNsyV4p1Fw701CZUhisoLYvy1jUeX2eLwJ89eJomDQXmGUUwE7GaZllIUcowhecSTjVnwbjEH1KF2aX3LJmFst7L3_tvXXgwQYkukY9EWi9LoRDCAcXIXsNSZOo2rt34ryheploz_ba1s-rps0wxuJR%2F3u5%2FOmf0UIHWSi-NfRY635qMYg%2Fh0%2FboL624CA-9Eqecevy3ONx8Q6ZPrTbduIGDREZ7hUbD8&amp;amp;data=05%7C01%7C%7C87a2564d985049e785c308db1b3deb05%7C58a1994eb3e34d22b6f373aa577f4d6e%7C0%7C0%7C638133724989605173%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;amp;sdata=rz3Yo4gtzINf2FqVvFRNUJSJSsoModCeQTfTriGrz1c%3D&amp;amp;reserved=0&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;&lt;em&gt;here&lt;/em&gt;&lt;/a&gt;&lt;em&gt;.&quot;&lt;/em&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;When does this need to be completed by?&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;We&apos;ll complete our server sunset work on March 31, 2023. To avoid disruption, please make your adjustments ahead of that date.&#160;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;NOTE: If adjustments have not been made by March 31st, your users could lose access to the Siteimprove platform until the requested change is made.&lt;/b&gt;&#160;&lt;/p&gt;

&lt;p&gt;We appreciate your help and attention! Our growth is your growth, and vice versa. Thank you for your business and your patience as we continue to improve our platform.&#160;&lt;/p&gt;

&lt;p&gt;Thank you!&lt;br/&gt;
&lt;b&gt;Siteimprove Support Team&lt;/b&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="129308">SIMPROVE-12</key>
            <summary>Use DNS Name instead of IP addresses</summary>
                <type id="3" iconUrl="https://jira.magnolia-cms.com/secure/viewavatar?size=xsmall&amp;avatarId=10898&amp;avatarType=issuetype">Task</type>
                                            <priority id="2" iconUrl="https://jira.magnolia-cms.com/images/icons/priorities/critical.svg">Critical</priority>
                        <status id="6" iconUrl="https://jira.magnolia-cms.com/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are not closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="1">Fixed</resolution>
                                        <assignee username="sgeschke">Sebastian Geschke</assignee>
                                    <reporter username="atuor">Antonio Tuor</reporter>
                        <labels>
                    </labels>
                <created>Wed, 8 Mar 2023 10:58:27 +0100</created>
                <updated>Fri, 2 Jun 2023 14:03:28 +0200</updated>
                            <resolved>Fri, 2 Jun 2023 14:03:28 +0200</resolved>
                                    <version>1.2</version>
                                    <fixVersion>1.2.1</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="347783" author="atuor" created="Tue, 14 Mar 2023 10:55:27 +0100"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;Is there already any information available, if the module is using the old APIs or not?&lt;br/&gt;
If it&apos;s using the old one, a fix would be required in this month to make sure that the module will still work from 31.3 onwards.&lt;/p&gt;

&lt;p&gt;Would be happy for any feedback, since the customer required an update here.&lt;/p&gt;

&lt;p&gt;Thanks and best regards,&lt;br/&gt;
Antonio&lt;/p&gt;</comment>
                            <comment id="348853" author="ameister" created="Mon, 20 Mar 2023 14:25:16 +0100"  >&lt;p&gt;Hi&lt;/p&gt;

&lt;p&gt;Can we get an update on this ticket, please?&lt;/p&gt;

&lt;p&gt;Thanks, Anne&lt;/p&gt;</comment>
                            <comment id="349971" author="ameister" created="Mon, 27 Mar 2023 14:07:17 +0200"  >&lt;p&gt;Hi&lt;/p&gt;

&lt;p&gt;Asking again if we could please get an update / answer?&lt;/p&gt;

&lt;p&gt;Thanks, Anne&lt;/p&gt;</comment>
                            <comment id="359755" author="tmiyar" created="Fri, 2 Jun 2023 11:56:05 +0200"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;Sorry we overlooked this issue, it is better to open a ticket to the support project so it can be handled quickly, we will check it out and get back to you asap.&lt;/p&gt;</comment>
                            <comment id="359774" author="JIRAUSER24864" created="Fri, 2 Jun 2023 12:33:00 +0200"  >&lt;p&gt;Hi &lt;br/&gt;
I&apos;ve checked we&apos;re not accessing any Siteimprove API by IP address.&lt;br/&gt;
We use &lt;a href=&quot;https://cdn.siteimprove.net/cms/overlay.js&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://cdn.siteimprove.net/cms/overlay.js&lt;/a&gt; to get the Siteimprove overlay and &lt;a href=&quot;https://api.siteimprove.com/v2/settings/content_checking&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://api.siteimprove.com/v2/settings/content_checking&lt;/a&gt; to enable the new prepublication feature.&lt;/p&gt;

&lt;p&gt;Can you confirm that the overlay is still working past 31.03.23?&lt;/p&gt;

&lt;p&gt;Is it possible that you access the Dashboard via a Proxy server?&lt;/p&gt;</comment>
                            <comment id="359813" author="atuor" created="Fri, 2 Jun 2023 13:46:23 +0200"  >&lt;p&gt;Hi Sebastian,&lt;/p&gt;

&lt;p&gt;Thanks for the answer, I just checked it, and the overlay is still working, so it seems the mail of siteimprove is regarding another application of our client that uses the service.&lt;br/&gt;
We&apos;re also not using any proxy server, so everything is fine with the module.&lt;/p&gt;

&lt;p&gt;Thanks for checking it and for the answer.&lt;br/&gt;
Best regards,&lt;br/&gt;
Antonio&lt;/p&gt;</comment>
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